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Neilfurnival
Aspiring Contributor
951 Views
Message 1 of 17

Not getting the speed i am paying for..

i know i'm not going to get the max speed but i should be able to get at least 60mbs minimum like i used too.

 

 https://drive.google.com/folderview?id=0B4CNoJdVitfUNnJwWVVNT0M2VnM&usp=sharing

 

 

 

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16 REPLIES 16
imjolly
Distinguished Sage
Distinguished Sage
942 Views
Message 2 of 17

Re: Not getting the speed i am paying for..

if you have a HH5 can you go to hub manager then trobleshooting then helpdesk and post 1-12

 

 

Are you using test socket with a filter to eliminate your internal wiring?

 

 

can you enter your phone number and post results  remember to delete number wholesale FTTC check

 

 

 

try quiet line test   dial 17070 option 2  should be quiet and best with corded phone



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Neilfurnival
Aspiring Contributor
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Message 3 of 17

Re: Not getting the speed i am paying for..

nonumber-capture.PNG

hh5-set.PNG

done all the tests, line is clear no interference also... thanks for the swift reply..

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imjolly
Distinguished Sage
Distinguished Sage
922 Views
Message 4 of 17

Re: Not getting the speed i am paying for..

Are you using the test socket with hub connect direct with a filter  - no phone extension cable



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Neilfurnival
Aspiring Contributor
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Message 5 of 17

Re: Not getting the speed i am paying for..

yes..i am..
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imjolly
Distinguished Sage
Distinguished Sage
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Message 6 of 17

Re: Not getting the speed i am paying for..

If in test socket have you checked any extension socket does not have a dial tone to eliminate star wiring. 



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imjolly
Distinguished Sage
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Message 7 of 17

Re: Not getting the speed i am paying for..

Your noise margin s far higher than normal and connection time only 1hr has your connection been dropping or have you been trying to improve connection causing manual resets or maybe both?  Your attainable is 88mb so i would expect your connection speed to be at infinity 2 max of 80mb as per estimated speed



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Neilfurnival
Aspiring Contributor
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Message 8 of 17

Re: Not getting the speed i am paying for..

your last reply is confusing can you be more specific, I'm pretty confident however that its not an interal problem.
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Neilfurnival
Aspiring Contributor
902 Views
Message 9 of 17

Re: Not getting the speed i am paying for..

sorry just read your last post.. its been like this for a good 2 weeks now. i've just never found the time to report it.

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imjolly
Distinguished Sage
Distinguished Sage
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Message 10 of 17

Re: Not getting the speed i am paying for..

With your connection speed at 1hr is your conenction unstable and dropping internet connection often? Daily?

 

if in test socket your extension sockets should not have a dial tone. If any doubt then you have star wiring which certainly will not help your broadband



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