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gg30340
Distinguished Sage
Distinguished Sage
234 Views
Message 11 of 15

Re: Not happy at all :(

Why did you say in your previous thread https://community.bt.com/t5/BT-Infinity-Speed-Connection/Infinity-2-initial-speeds-enquiry/m-p/14695... on 16th March 2015 that you upgraded to Infinity 2 from Infinity 1. Did you cancel that contract and move to Sky?

 

Morning Everyone i originally had infinity 1 and my stats were

 

Download 400000                            Upload 9.06

Line Attenuation 20.6                      Line Attenuation 0.0

Noise Margin 13.4                               Noise Margin 5.5

 

Upgraded to infinity 2 Yesterday and this morning my stats are:-

 

Connection Speed 55564 kbps 8026 kbps
Line Attenuation 20.8 dB 0.0 dB
Noise Margin 6.6 dB

6.6 dB

 

 

 

 

 

 

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 12 of 15

Re: Not happy at all :(

I think the OP thought that all fibre was called Infinity, when its only BT Retail`s product. Sky Fibre have their own product variations.

 

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gg30340
Distinguished Sage
Distinguished Sage
221 Views
Message 13 of 15

Re: Not happy at all :(


@Keith_Beddoe wrote:

I think the OP thought that all fibre was called Infinity, when its only BT Retail`s product. Sky Fibre have their own product variations.

 


... none of which mention Infinity 1 or Infinity 2 in their product name!

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john46
Distinguished Sage
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Message 14 of 15

Re: Not happy at all :(


@kennypowers wrote:
Used to be BT now sky fibre pro

sky fibre pro is their  name for BT's infinity 1 service 

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RayW1
Aspiring Contributor
166 Views
Message 15 of 15

Re: Not happy at all :(

From what I remember they do not offer an 80/20 service online.

You have to ring them and ask for it ...

 

 

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