Not happy direct cancelled by BT

[5progface]

Confirm that I have received an email with incident number. Also my wife received a call from BT at 1539 informing her that my email had been answered, thanks for that.

[5progface]

Thanks to Neil for the email re-assuring me that my account is all in order.

I've forwarded Neil a copy of the email which I received marked for his attention.

I would be most interested in where this email originated, and why it was sent.

Thanks Neil.

[5progface]

Thanks for the re-assuring telephone call yesterday (Wednesday 9th Sept. at 1725)

[5progface]

Still having problems.

Received a call this morning 18th September at 1025 informing me that no payment had been taken from my bank account,

but not to worry as it is being investigated.

I wonder if this is a result of the email I received on the 9th September informing me that my direct had been cancelled???

The last thing I need is for BT to arbitrarily take Two months payments on a date of their choosing.

[john46]

re contact the mod helping you

[5progface]

Busy doing that right now. Tks

[5progface]

According to my Bank, No attempt has been made by BT to take a payment.

Contacted Mod regarding this.

[5progface]

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@5progface wrote:

Problem solved,,,,, tried live assistance and found that the email had been sent in error. Bit worried there for a while.

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Not solved, problem continues! Awaiting reply from mods.

[5progface]

Received a call from my Bank this morning assuring me that my direct debit is set up correctly with the correct reference, and they can see No reason why BT cannot take a payment. (Have sent this info to the Mods)

Over to you BT.

[5progface]

Also have the Private IP address from which the cancellation email was sent.

Is it possible that the originator of said email can be traced from that address?