Confirm that I have received an email with incident number. Also my wife received a call from BT at 1539 informing her that my email had been answered, thanks for that.
Thanks to Neil for the email re-assuring me that my account is all in order.
I've forwarded Neil a copy of the email which I received marked for his attention.
I would be most interested in where this email originated, and why it was sent.
Thanks for the re-assuring telephone call yesterday (Wednesday 9th Sept. at 1725)
Still having problems.
Received a call this morning 18th September at 1025 informing me that no payment had been taken from my bank account,
but not to worry as it is being investigated.
I wonder if this is a result of the email I received on the 9th September informing me that my direct had been cancelled???
The last thing I need is for BT to arbitrarily take Two months payments on a date of their choosing.
According to my Bank, No attempt has been made by BT to take a payment.
Contacted Mod regarding this.
Received a call from my Bank this morning assuring me that my direct debit is set up correctly with the correct reference, and they can see No reason why BT cannot take a payment. (Have sent this info to the Mods)
Over to you BT.
Also have the Private IP address from which the cancellation email was sent.
Is it possible that the originator of said email can be traced from that address?