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Aspiring Expert
346 Views
Message 11 of 33

Re: Not happy direct cancelled by BT

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Confirm that I have received an email with incident number. Also my wife received a call from BT at 1539 informing her that my email had been answered, thanks for that.

 

 

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Aspiring Expert
339 Views
Message 12 of 33

Re: Not happy direct cancelled by BT

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Thanks to Neil for the email re-assuring me that my account is all in order.

 

I've forwarded Neil a copy of the email which I received marked for his attention.

 

I would be most interested in where this email originated, and why it was sent.

 

Thanks Neil.

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Aspiring Expert
310 Views
Message 13 of 33

Re: Not happy direct cancelled by BT

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Thanks for the re-assuring telephone call yesterday (Wednesday 9th Sept. at 1725)

 

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Aspiring Expert
294 Views
Message 14 of 33

Re: Not happy direct cancelled by BT

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Still having problems.

 

Received a call this morning 18th September at 1025 informing me that no payment had been taken from my bank account,

but not to worry as it is being investigated.

 

I wonder if this is a result of the email I received on the 9th September informing me that my direct had been cancelled???

 

The last thing I need is for BT to arbitrarily take Two months payments on a date of their choosing.

 

 

 

 

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Distinguished Sage
287 Views
Message 15 of 33

Re: Not happy direct cancelled by BT

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re contact the mod helping you
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Aspiring Expert
282 Views
Message 16 of 33

Re: Not happy direct cancelled by BT

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Busy doing that right now. Tks

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Aspiring Expert
276 Views
Message 17 of 33

Re: Not happy direct cancelled by BT

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According to my Bank, No attempt has been made by BT to take a payment.

Contacted Mod regarding this.

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Aspiring Expert
250 Views
Message 18 of 33

Re: Not happy direct cancelled by BT

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@5progface wrote:

Problem solved,,,,, tried live assistance and found that the email had been sent in error. Bit worried there for a while.


Not solved, problem continues! Awaiting reply from mods.

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Aspiring Expert
235 Views
Message 19 of 33

Re: Not happy direct cancelled by BT

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Received a call from my Bank this morning assuring me that my direct debit is set up correctly with the correct reference, and they can see No reason why BT cannot take a payment. (Have sent this info to the Mods)

 

Over to you BT.

 

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Aspiring Expert
234 Views
Message 20 of 33

Re: Not happy direct cancelled by BT

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Also have the Private IP address from which the cancellation email was sent.

 

Is it possible that the originator of said email can be traced from that address?

 

 

 

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