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Message 1 of 3

Not received £40 Marks and Spencer voucher

In February this year I posted a query regarding non receipt of £80 MasterCard and £40 Marks and Spencer card.  I received a prompt response and subsequently received the MasterCard.  

I had applied for the Marks and Spencer card and the moderator that assisted at that time also applied on my behalf, but to date this has not been received.

Please could someone help to sort out this second voucher.




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Message 2 of 3

Re: Not received £40 Marks and Spencer voucher


There is quite a delay with the M&S vouchers, as they have to be processed manually.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

Please bear in mind that with the current crisis, it could take a long time for one of them to deal with your request.

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Message 3 of 3

Re: Not received £40 Marks and Spencer voucher

Hi @joyfully1,

Thank you for posting I'm sorry you haven't received the Voucher that was included as part of your order.

If you send me in your details I'd be more than happy to chase this for you but please bear in mind that we have had to prioritise our cases and we are dealing with vulnerable customers who are without service first so there could be a delay in us getting back to you.

I have sent you a private message with instructions on how to contact me.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages




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