Not received reward card

[Lolls86]

Hi i clamed my reward card in April it was dispatched on the 30th of April. Its now been over 45 days and still not received it. I filled in the form online last week to chase it and still not had a reply. Also sent an email and still no reply. Can any one suggest want to do next?

[NeilO]

@Lolls86 We'll be able to help you with this if you send over your details on the 'click here to contact the mods' link in my forum profile. You can find the link by clicking on my username.

Thanks

Neil

[Lolls86]

I have already filled in this form and had no no reply.

[NeilO]

@Lolls86 I'm sorry you didn't get a reply but the link I have made visible is different and comes through to the forum moderation team, you'll need to fill that in and we'll be able to help. It's best keeping any references private as this is a public community visible to everyone on the Internet.

[Lolls86]

Thanks, iv submitted the form.

[PaddyB]

Hi @Lolls86,

Thank you for sending in your details. I'm sorry you haven't received your Rewards Card.

I gave your mobile number a quick call, I'm sorry I didn't get speaking to you today. I've passed on your details to my colleague in the Rewards Team and I've asked them to investigate. As soon as I have an update, I'll get back in touch.

Thanks

PaddyB

[Lolls86]

Thankyou, I don't get good signal on my phone. I am moving home In 2 weeks and worried that i don't receive it before then.

[PaddyB]

Hi @Lolls86,

I gave your mobile number a quick call, I'm sorry I didn't get speaking to you today.

The Rewards Team have had to reissue your Rewards Card, this was done on the 19th of March and will arrive within the next 30 days. 

I'm sorry I haven't be able to hold of you by phone. If you reply to the text message I sent you, I'll give you a call.

Thanks

PaddyB

[Lolls86 · Accepted solution]

Thanks for replying I spoke with a team member last week and was told the card had been reissued. Fingers crossed I receive this 1. Thanks for your help.