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Not receiving emails


Wondering if anyone can help me,

for the last week I have encountered issues receiving emails senders have been contacting me saying their mail keeps getting returned as undeliverable. I have sent myself test emails and get the undeliverable message however it states that my name at is no longer an active account. mail is sent to my name and I haven't used for years and haven't had any issues until now. i spoke to call centre in India yesterday went through my problem only to be told nothing we can do we are on lockdown and just cut me off. Now as a temporary fix I have signed in to my old yahoo mail account and it seems I am now receiving BT mail through my BT mail account. This has never happened before i don't understand why any help would be appreciated.

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