I thought it had happened last month, but this month it definately has.
This screenshot, taken 2 minutes ago shows a message that I have been sent e-mails on 13/08/2014 regarding my BB usage. It is now 16/08/2014, and these e-mails have not appeared in either of the inboxes that were used, and they are not in the SPAM folders either.
I thought this had happened last month as well, but wasn't sure. The T&Cs say the BT will inform us if our usage is going over, and also (I believe) if they are going to raise charges. Unfortunately, these e-mails are not getting through to me the customer, therefore as far as I'm concerned, BT have not complied with their T&Cs.
Please could one of the moderators pick this up for me when you have time. Strangely, last time I brought this up on 21st July on another thread (Broadband Usage Massive Surge) as part of a discussion, the missing e-mail magically arrived within 30 mins, over 2 days since it was sent.
Before anyone suggests upgrading to Unlimited for me, our usage was averaging 9.5gb until the surges others experienced in the last couple of months.
Thanks for posting. Sorry you haven't received the usage alert. I'll take a look at this for you. Drop me an email with your details. You'll get the 'contact us' form in my profile.
Just in case any of the moderators are reading this thread still, apparently a 6gb warning e-mail was sent out yesterday, but has still not arrived in either of my fully functioning inboxes or spam folders.
T&Cs are there to protect both customers and organisations. I would be complaining direct to BT, but unless I have gone through this forum I have not received anything other than an acknowledgement from BT and a message that they are so busy it may take a bit longer to deal with things.
Genuine thanks to the mods, as only through them picking something up does anything seem to move forward.
I have a suspicion, that if your BT ID is a username only and not an e-mail address, some parts of BT attempt to send an email to your username that of course fails.
As anyone any evidence to support this ?