cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Contributor
250 Views
Message 1 of 6

Novice – how do I post full BT Speedtest results

 

Hi – I would like to post my full Speedtest results for some feedback on slow BB speed, but I am unsure how to get to all the technical info.

 

I have run the basic test which has shown slow speeds, but merely copy/paste of the results screen does not show much. Do I have to progress to the Configuration test / change login section before I can get to the detailed tech info (I’m a bit of a novice so I have not tried this last bit yet).

 

 

 

Many thanks

 

0 Ratings
5 REPLIES 5
Highlighted
Distinguished Sage
215 Views
Message 2 of 6

Re: Novice – how do I post full BT Speedtest results

hi start the speed test select the adsl fibre button wait for the test to complete and then copy and paste the full results shown
0 Ratings
Highlighted
Distinguished Sage
214 Views
Message 3 of 6

Re: Novice – how do I post full BT Speedtest results

and no you do not need the configuration test 

0 Ratings
Highlighted
Contributor
209 Views
Message 4 of 6

Re: Novice – how do I post full BT Speedtest results

Hi John - when I copy and paste the results page, I get :

 

 

<script type="text/javascript"></script> Test1 comprises of two tests

1. Best Effort Test: -provides background information.

 

Download  Speed

 

2989 Kbps

 

 

 

 

0 Kbps

21000 Kbps
Max Achievable Speed

 

 Download speed achieved during the test was - 2989 Kbps
 For your connection, the acceptable range of speeds is 4000-21000 Kbps.
 Additional Information:
 Your DSL Connection Rate :13432 Kbps(DOWN-STREAM), 668 Kbps(UP-STREAM)
 IP Profile for your line is - 11850 Kbps


2. Upstream Test: -provides background information.

 

Upload Speed

 

283 Kbps

 

 

 

 

0 Kbps

668 Kbps
Max Achievable Speed

 

>Upload speed achieved during the test was - 283 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 668 Kbps

 

 

I expected to see stats on noise and other technical info - there is obviously some BB speed issue as evidenced by the actual / predicted speeds above.

 

Is this enough or do I need to provide more info (if so, from where !)

 

Thanks for your help

 

 

0 Ratings
Highlighted
Distinguished Sage
Distinguished Sage
204 Views
Message 5 of 6

Re: Novice – how do I post full BT Speedtest results

your download speed is below the acceptable level - I would contact the mods for assistance  http://bt.custhelp.com/app/contact_email/c/4951




If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Highlighted
Contributor
201 Views
Message 6 of 6

Re: Novice – how do I post full BT Speedtest results

Thanks - I have reported to the mods and will report back with developments.

0 Ratings