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Message 1 of 17

I have signed up to Now TV with BT. It has appeared on my tv without me doing anything and given me a name which is not an email. I have tried to get Now TV on my IPad but it is asking me to sign in with a password. I have never created a password as BT signed me automatically. What do I do?

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Message 2 of 17

Re: Now TV

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Hi @Howie1, welcome to the community and thanks for posting, if you check your emails there should be one from BT that will have links and steps to follow to set up your Now TV app access.

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Message 3 of 17

Re: Now TV

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I have found the BT email and followed the link that says set up password. It takes me to the Now TV site but there doesn’t seem to be a place to enter a password if you haven’t got one and no reference to buying through BT. What am I doing wrong?

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Message 4 of 17

Re: Now TV

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Hi, @Howie1 I don't think you're doing anything wrong. By any chance did you used a Sky email address as your contact email when ordering you BT TV package? 

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Message 5 of 17

Re: Now TV

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Yes my BT sign in is a sky email. I do have a btinternet email address but would have to change my BT settings

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Message 6 of 17

Re: Now TV

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@Howie1 that's likely to be the problem, the Sky email can cause issues when the Now TV is ordered through us. I'll send you a private message so you can get in touch, please include an alternative email address that you don't mind using as your Now TV login name and we'll get that changed. There's no need for you to change any MyBT settings as that is separate to the Now TV login name.

 

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Message 7 of 17

Re: Now TV

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I posted my details to the moderator on Sunday after he sent me a private message. I haven't had a reply

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Message 8 of 17

Re: Now TV

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Hi @Howie1 I've checked and unfortunately haven't received your reply. Can you send it again?

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Message 9 of 17

Re: Now TV

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Hi Neil0

You sent me a private message asking for confidential information. I can't remember everything you asked for. I recently signed up to Now TV via my BT Account.  I was logged in automatically on my TV and allocated a log in name which seems to been selected at random and has nothing to with any of my emails i.e. I didn't have to personally sign in to Now TV so have no password. I have the option to log out on my TV but I am reluctant to do so in case I can't get back in. My problem is that I can't log in on any other device. Now TV keeps asking me for a password which I don't have. I am logged into BT ID with a sky email. I have used my sky email password on Now TV but it doesn't recognise  it. I have talked to BT Technical who sent me a 'set password' link but this didn't work. Now TV kept asking for a password. They have escalated to a specialised unit and I am waiting for them to contact me. I also have a btinternet email I could use. Can you help or send me another private message. Thanks

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Message 10 of 17

Re: Now TV

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Hi @Howie1,

I have sent you a private message 🙂

Thanks

Matt

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