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Expert
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Message 1 of 31

Now that the 'Report Failed Recordings' sticky thread has been closed ....

.... can we expect some feedback and/or regular status updates?

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30 REPLIES 30
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Aspiring Expert
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Message 2 of 31

Re: Now that the 'Report Failed Recordings' sticky thread has been closed ....

Or even a fix!
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Recognised Expert
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Message 3 of 31

Re: Now that the 'Report Failed Recordings' sticky thread has been closed ....

 Why has it been closed...has the inbox run out of space Smiley Happy

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Moderator
Moderator
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Message 4 of 31

Re: Now that the 'Report Failed Recordings' sticky thread has been closed ....

Hi Guys,

 

The post has not been closed and is still on the boards however it is no longer a sticky as the team that are working on a solution have collected enough examples to help with their investigations.

 

Cheers

 

Neil

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Expert
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Message 5 of 31

Re: Now that the 'Report Failed Recordings' sticky thread has been closed ....

Thx - but can you answer the Q please ?

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Community Manager
Community Manager
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Message 6 of 31

Re: Now that the 'Report Failed Recordings' sticky thread has been closed ....

Hi Speedtrip,  

 

We completely understand your frustration in relation to the recording problems that many are experiencing.   

 

We are working very closely with the development team and they are keen to sort the recordings issue out.  Thanks to the sticky thread on the community, they have gained enough examples which are aiding in the investigation.  The second we have any update then I can assure you this is something we will most certainly share with you guys.

 

Cheers 
Sean

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Recognised Expert
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Message 7 of 31

Re: Now that the 'Report Failed Recordings' sticky thread has been closed ....

Just out of interest what date was the sticky posted on, so we can see how long have they been working on this issue.

 

EDIT - It's ok I found it referred to by you on 08/05/2014...

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Expert
1,138 Views
Message 8 of 31

Re: Now that the 'Report Failed Recordings' sticky thread has been closed ....

Good to hear:-

 


@SeanD wrote:
 

We are working very closely with the development team and they are keen to sort the recordings issue out.  Thanks to the sticky thread on the community, they have gained enough examples which are aiding in the investigation.  The second we have any update then I can assure you this is something we will most certainly share with you guys.

 

Cheers 
Sean


A status update is important - even if it has 'no news' - it demonstrates that the problem is being managed ....

 

Taking ownership of a Problem & demonstrating thus is a key aspect of good Customer Service.

 

In the ideal world, the 'Sticky' would not have been removed w/o the Problem Manager notifying the Users ....

 

@.... anyways, we await - held rapt (like choc-ices) - the developments  .... especially after I forgot to power up the G4 @ 0800 today (which seems to guarantee that a scheduled recording will work)  and hence have missed  MotoGP .... again ....

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Aspiring Contributor
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Message 9 of 31

Re: Now that the 'Report Failed Recordings' sticky thread has been closed ....

BT's misnamed offshore BT TV Faults team are still guaranteeing "to solve your problem forever sir" and are STILL giving out the same stock advice "Reset your box sir" I have just put the phone down on one yet again.
My YouView box KEEPS missing the end of Eursport HD and SD broadcasts this cannot be beyond the technical capacity of either YOU VIEW or BT to fix please get on with it, you are annoying me now BT.
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Expert
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Message 10 of 31

Re: Now that the 'Report Failed Recordings' sticky thread has been closed ....


@speedtrip wrote:

Good to hear:-

 


@SeanD wrote:
 

We are working very closely with the development team and they are keen to sort the recordings issue out.  Thanks to the sticky thread on the community, they have gained enough examples which are aiding in the investigation.  The second we have any update then I can assure you this is something we will most certainly share with you guys.

 

Cheers 
Sean


A status update is important - even if it has 'no news' - it demonstrates that the problem is being managed ....

 

Taking ownership of a Problem & demonstrating thus is a key aspect of good Customer Service.

 

In the ideal world, the 'Sticky' would not have been removed w/o the Problem Manager notifying the Users ....

 

@.... anyways, we await - held rapt (like choc-ices) - the developments  .... especially after I forgot to power up the G4 @ 0800 today (which seems to guarantee that a scheduled recording will work)  and hence have missed  MotoGP .... again ....


Just a nudge to suggest that an update would be much appreciated - see my previous points as to why this is key to Problem Mgmt & good CS.

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