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Moderator
Moderator
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Message 11 of 31

Re: Now that the 'Report Failed Recordings' sticky thread has been closed ....

Hi speedtrip,

 

It's still under investigation, we don't have any further updates at the moment sorry.

 

Neil

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Expert
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Message 12 of 31

Re: Now that the 'Report Failed Recordings' sticky thread has been closed ....

Thx Neil - I appreciate your are poised to release info when made available .... just find it so strange that BT Product Mgmt dont understand that users need good communication.

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Aspiring Expert
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Message 13 of 31

Re: Now that the 'Report Failed Recordings' sticky thread has been closed ....

I guess it is a shame they don't test these updates before they roll them out?

 

I have just given up recording some programs, especially the ones with back to back episodes.

 

 

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Expert
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Message 14 of 31

Re: Now that the 'Report Failed Recordings' sticky thread has been closed ....

bump!

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Highlighted
Contributor
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Message 15 of 31

Re: Now that the 'Report Failed Recordings' sticky thread has been closed ....

Don't hold your breath for a quick fix!  Reply from Executive Level Complaints team:

 

A fix should be included in the next update which is due to be released in October although an exact date still hasn’t been confirmed.

 

In the meantime we’re working on a short term fix at the moment but I don’t have much information on what this would be yet.

 

Best wishes,

 

Jeremy Tate

Executive Level Complaints; BT Consumer.

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Aspiring Expert
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Message 16 of 31

Re: Now that the 'Report Failed Recordings' sticky thread has been closed ....

October?!! whaaaaaattt

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Highlighted
Expert
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Message 17 of 31

Re: Now that the 'Report Failed Recordings' sticky thread has been closed ....

An 'October Fix' - so effectively 'long term' is 3+ months away .....

 

I already have a 'short term' fix .... but its clunky to say the least ....

 

Here's hoping!

 

Thx for the update - and altho I repeat myself, how hard would it be for the relevant Dept. to make that Announcement to the installed base of G4 customers?

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Contributor
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Message 18 of 31

Re: Now that the 'Report Failed Recordings' sticky thread has been closed ....

I've asked that question - as they continue to issue the G4 box, more customers will complain, so have asked how will they inform customers of this issue at signup to the service and to existing customers.

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Expert
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Message 19 of 31

Re: Now that the 'Report Failed Recordings' sticky thread has been closed ....

I believe it was Volvo (some years back when the car price differentials Europe vs UK were astounding) who, when asked about abolishing the practice said:-

 

"ODFO, that would be like Turkeys voting for XMAS ..."

 

 

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Contributor
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Message 20 of 31

Re: Now that the 'Report Failed Recordings' sticky thread has been closed ....

OK - an update from the CEO Gavin Patterson:

 

Graeme,

I appreciate your frustration. To clarify, the software fix will start rolling out in August and will be completed by October.

Gavin

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