Solved! Go to Solution.
A visit is not going to help, as its a routing issue.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
I am sorry to hear that you are having problems receiving calls. I'll be able to take a look at this for you. Send me in your details using the "Contact The Mods" link found in my profile.