Number does not exist

[Kitchenmaid]

Friends told “this number does not exist” when calling my landline. They are all with Sky.

They've tried reporting a destination fault and it’s still not resolved. 

[Keith_Beddoe]

@Kitchenmaid 

Please can you confirm that you get your phone service from BT Retail?

If so, have you recently moved to BT, from another provider?

[imjolly]

are you a BT retail customer for phone and broadband?

can you get a dial tone?  if so dial 17070 and do you here your number repeated?

have you recently ported your number from another ISP?

[Kitchenmaid]

I’ve been with Utility Warehouse for years.  They are unable to help.  Friends who have reported the problem have been told that it’s not a Sky problem.  Where do I go next?

[Kitchenmaid]

I’m not a BT customer.

I have a dial tone and can make calls, including to those who cannot call me

[Keith_Beddoe · Accepted solution]

@Kitchenmaid 

This is a BT Retail Customer Forum and cannot help, as you are not a BT Retail customer.

Only your existing phone provider can sort this out, as BT Retail has nothing to do with call routing.