I spoke with @BTCare over twitter, and also got a telephone call, regarding my line being a little unstable and there being a lot of noise on it.
For some reason, an appointment got made with the Openreach Broadband team, and I got an email saying my appt was on the 19th of Dec, all good and well. This was about a month and a half ago.
Strangely, after two weeks the line stopped being noisy and everything returned to normal, which I was more than happy with.
However, I then tried to get in touch with @BTCare over twitter, and asked to have my appointment cancelled and got no response. I then asked to confirm if it had been cancelled, and got no response. This carried on for about a week. I then had to change my username for another reason, and ended up filling in the Twitter form about Monday/Tuesday this week...
I explained that I had to change my username and the original problem, but I still haven't had a reply.
I now have just under a week to solve it before they OR man will turn up to my doorstep, and therefore I'll have to foot the unnecessary £130 bill that I really could do with avoiding.
If anyone had any guidance it'd be most gratefully recieved.
presume you mean appointment 19Jan not DEC - just 2 days. try CS India 08001114567 and if no joy then drop email to mods but problem it can take up to 3 days depending on how busy mods are http://bt.custhelp.com/app/contact_email/c/4951
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