I have a website hosted by 1&1 which is generally pretty reliable. Yesterday, I had occasion to go to the 1&1 Control Panel and noticed that they recommenned using SFTP rather than plain FTP to upload website files. I configured FileZilla but, although it connected to my website, that was it - I couldn't navigate the site or upload/ download files.. I switched back to plain FTP and found I could no longer connect with that either.
Worse still, I could no longer access the site with HTTP and a browser. I tried using a different PC (on my home network) and couldn't access my site on that either.
Only my own domain (vwlowen.co.uk) was affected - I could browse everywhere else - and the usual "IsItDownForEveryone" sites showed my site as being up and running.
After calling 1&1 fit to burn etc, as a last resort, I switched off/on my HomeHub 5 and -- voila -- everything works again!
So, feeling a bit brave today, I tried the SFTP protocol again to access my site and exactly the same thing happened... So, I wonder if there's a known issue with the HomeHub5 or am I just being unlucky! 🙂
sounds like a security issue with your webhosting which blocks your IP address. This is normal if you get your password or username wrong a certain amount of times. The only way to get access again is to disconnect and re-connect back to the internet so you get a different IP address.
You need to take this up with your webhosting company as it's an issue with them and not BT