I have two places in my house where phone wires seem to come in from the outside. One downstairs, one upstairs. The one upstairs appears to be where the BT main wire comes in (from a telegraph pole accross the road). However, it's not terminated with a socket, it just has a plastic box covering a bunch of messy wires tied up with insulating tape. Heres a photo (ignore the wire on the left of the photo, that's an Ethernet cable just sharing the box - I shall deal with that separately):
It seems to be wired to two other wires: one goes up to the loft (where there is phone socket, which works), the other goes down the outside of the house and back in through the wall to a standard socket.
A few weeks ago, I noticed the broadband going down when it rained, so I took the cover off and poked about and it got worse. Now the phone itself is iffy (not taking incoming calles, engaged tone on dial out).
Am I right in thinking I need a proper BT socket for this? If so, can I wire it up myself or do I have to get a BT engineer in, and if I do, how many (to the nearst thousand) pounds will that cost do you think?
If I can wire it up myself, what type of box do I need to take the master wire as well as what looks like two exentensions?
Thanks for any help...
BTW, my wife reported a fault with the line on Monday (using the online reporter) which is still saying "open" and says they've yet to conduct a full test. So that's almost a week and no response from BT yet.
Let's be frank - I'm fully expecting it to take weeks, possibly months, before I can get an engineer to visit. Right now, I can't even find any way of requesting an Openrech person to come - do you know how?
OK I'll try that (151 I assume?) - wish me luck!
Thanks for your help by the way - much appreciated. The BT website, and BT themselves, are just so monumentally confusing, complicated and customer unfriendly. It's only a dodgy wiring situation, yet dealing with it just makes me feel helpless and and lost.