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Deathtrap3000
Recognised Expert
470 Views
Message 11 of 20

Re: Off to a slow start

For you I think that downgrading to infinity 1 would be a good option as you are just paying for somthing you cannot get. For infinity 2 your upload profile would say 20mbps, for infinity 1 your upload profile will say 10mbps. Yours currently says 2mbps which is odd and needs to be looked into by the mods. 

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ryant704
Guru
467 Views
Message 12 of 20

Re: Off to a slow start

It's worth noting you can use higher frequencies on the 80/20 compared to the 40/10, on Infinity 1 I sync around 24Mbps and on 80/20 I sync to 26, not a lot of an advantage but hey you may see a bigger change or none at all.

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Deathtrap3000
Recognised Expert
456 Views
Message 13 of 20

Re: Off to a slow start


@ryant704 wrote:

It's worth noting you can use higher frequencies on the 80/20 compared to the 40/10, on Infinity 1 I sync around 24Mbps and on 80/20 I sync to 26, not a lot of an advantage but hey you may see a bigger change or none at all.


The frequencies received by your modem will be the same on any package. 

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ryant704
Guru
448 Views
Message 14 of 20

Re: Off to a slow start


@Deathtrap3000 wrote:

@ryant704 wrote:

It's worth noting you can use higher frequencies on the 80/20 compared to the 40/10, on Infinity 1 I sync around 24Mbps and on 80/20 I sync to 26, not a lot of an advantage but hey you may see a bigger change or none at all.


The frequencies received by your modem will be the same on any package. 


That's what I've always thought been told differently by Ed from the ELC team, but I recieve higher syncs on 80/20 compared to 40/10.

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Bald_Eagle1
Aspiring Contributor
438 Views
Message 15 of 20

Re: Off to a slow start


@ryant704 wrote:

It's worth noting you can use higher frequencies on the 80/20 compared to the 40/10, on Infinity 1 I sync around 24Mbps and on 80/20 I sync to 26, not a lot of an advantage but hey you may see a bigger change or none at all.


You can only use the higher frequencies if your connection is capable of actually making use of them.

 

As ability to use higher frequencies diminishes with length of D-side cable from the cabinet & the fact that you can't use all the frequencies anyway (confirmed by your sync speeds of 24Mb or 26Mb), it would be against the laws of physics for higher frequencies to be used.

 

I wonder if your higher sync speeds are due to syncing at a quieter time of day and/or by using the new BLOB that does seem to move bitloading to 'better/stronger' frequencies.

 

Maybe your before & after 8/20 bitloading & SNR graphs could clarify matters as to which frequencies your connection can actually use.

 

 

 

line_stats-P-20130410-2200.png

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Deathtrap3000
Recognised Expert
437 Views
Message 16 of 20

Re: Off to a slow start

Hmm. Im pretty sure im right. Not seen much evidence to prove otherwise. 

For your theory to be confirmed you would have to downgrade back to 40/10 and see if you get your old speeds back.

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ryant704
Guru
429 Views
Message 17 of 20

Re: Off to a slow start

The bitgraphs are identical, they were both reset at the same time, 00:00 at midnight. Maybe a higher SNR one night but seems to much of a concidence, though I don't how the bitloading graph should look. 

 

See here

 

You can see the SNR trend is to be a bit above the bits, but you see some goes below at the start I don't know whether that is normal but I'm not really bothered. Though I had a REIN engineer today and he said the reading's he got he had never seen before (3rd time I've heard this from engineers, haha).

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Karnivor
Aspiring Contributor
389 Views
Message 18 of 20

Re: Off to a slow start

OK, I have contacted a moderator for some help now as i'm still unhappy with my service. Pingtest seems to suggest that it isnt a line problem.

Currently my speeds are:-

 

Speedtest.net

 

 

Pingtest.net

 

BT Wholesale

 

FAQ

Results Image not loaded

 

 


1. Best Effort Test:  -provides background information.

 Download Speed
 15.96 Mbps
  
0 Mbps16.06 Mbps
Max Achievable Speed

 Download speedachieved during the test was - 15.96 Mbps
 For your connection, the acceptable range of speedsis 12 Mbps-16.06 Mbps .
 Additional Information:
 IP Profile for your line is - 16.06 Mbps

2. Upstream Test:  -provides background information.

 Upload Speed
 0.51 Mbps
  
0 Mbps2 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 0.51Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 2 Mbps

 

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Karnivor
Aspiring Contributor
334 Views
Message 19 of 20

Re: Off to a slow start

Still nothing from the mods. Smiley Sad

 

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Karnivor
Aspiring Contributor
291 Views
Message 20 of 20

Re: Off to a slow start

Just gets worse and worse. I'm almost down to my old ADSL speeds. In fact my uploads are now slower than ADSL.

 



1. Best Effort Test:  -provides background information.

 Download Speed
 14.48 Mbps
  
0 Mbps14.96 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 14.48 Mbps
 For your connection, the acceptable range of speedsis 12 Mbps-14.96 Mbps .
 Additional Information:
 IP Profile for your line is - 14.96 Mbps


2. Upstream Test:  -provides background information.

 Upload Speed
 0.47 Mbps
  
0 Mbps2 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 0.47Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 2 Mbps
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