cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
tombomb
Aspiring Expert
466 Views
Message 1 of 8

Offer made on phone, we ring back, offer gone.

Go to solution

We recived a phone call from a BT salesman offering us broadband. We are currently on AOL and the ping is terrible so we are swapping provider anyway so we spoke to the salesman.

 

He offered us. BT unlimited for £25 a month + £10 line rental and 3 months broadband free.

 

All we had to do was get the AOL mac code and ring bt back. We got our code today in the post and we rang the number on the bt website to place our order, only to be told that we cannot have the 3 months free.... The guy we spoke to said he doesnt have the authority to give that out. He said we would just have to wait for this other guy to call back with the offer?? I've asked around on live chat and they were useless just fobbed me off with the same number that i rang in the first place.

 

Is there a special number to ring to get through to the phone sales department that can offer us this deal? Would like to get this resolved quickly.

 

Many thanks. Tom

0 Ratings
7 REPLIES 7
john46
Distinguished Sage
431 Views
Message 2 of 8

Re: Offer made on phone, we ring back, offer gone.

Go to solution
this may help you can order on line http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25633 you will find the offer for unlimited line rental and 3 months free there
0 Ratings
tombomb
Aspiring Expert
429 Views
Message 3 of 8

Re: Offer made on phone, we ring back, offer gone.

Go to solution

hello bud, thanks for the reply

 

Can you please tell me where the unlimited broadband with 3 free months is on that list? am I just being blind?

 

Only one i can see with free months is the 10GB capped version

0 Ratings
john46
Distinguished Sage
425 Views
Message 4 of 8

Re: Offer made on phone, we ring back, offer gone.

Go to solution
the 6th one down the list
0 Ratings
tombomb
Aspiring Expert
423 Views
Message 5 of 8

Re: Offer made on phone, we ring back, offer gone.

Go to solution

It says £20 a month for 3 months. Not free

0 Ratings
john46
Distinguished Sage
418 Views
Message 6 of 8

Re: Offer made on phone, we ring back, offer gone.

Go to solution
the free has only ever been on the 10gb package
0 Ratings
tombomb
Aspiring Expert
417 Views
Message 7 of 8

Re: Offer made on phone, we ring back, offer gone.

Go to solution

Ok, the sales guy on the phone must of had it wrong or I must of got the wrong end of the stick.

 

Thanks for your help anyway.

 

tom

0 Ratings
john46
Distinguished Sage
413 Views
Message 8 of 8

Re: Offer made on phone, we ring back, offer gone.

Go to solution
ok glad to help any time
0 Ratings