Offered a YouView+ upgrade with Entertainment Plus but can't actually order it

[PoMoPink]

Have been offered a free YouView+ Box upgrade with Entertainment Plus at £6.50/m but can't actually order it. When I go to Upgrade the TV options are 'Stay on my current subscription' (which is TV Essential but this isn't named as such) at £6/m or Entertainment Max at £16.

Is there any way I can get what I'm being offered?

[zulu17]

how is the offer you had made ... was it an email offer ,a mail shot etc.

[PoMoPink]

It was on the My BT page when I went to look at my bill. Clicking the 'Upgrade Now' button showed me a page with my offer.

[zulu17 · Accepted solution]

I would be inclined to contact customer options team by phone to see if they can match  or provide that offer. If they can great if not post back and we wI'll ask the mods for further assistance 

[PoMoPink]

Was hoping to manage it without a phone call but yep, ended up calling. After a couple of false starts he managed to find the offer on his system and found a discount on the broadband as well.