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Message 1 of 13

Oh so slow...

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Hello,

 

I appreciate this is a common issue that has been expressed in other threads, I have tried to understand other posts but sadly I do not have the technical capacity to resolve my own problem..

 

In summary my broadband connection is slow... Reminds me of dial-up...! 

 

I have completed the http://www.speedtester.bt.com/ as directed in other threads and I have the result of 'DOWNLOAD SPEED (Mbps): 0.32


ADSL Stats as follows:

ADSL line status
Connection Information
Line stateConnected
Connection time3 days, 00:26:29
Downstream3,703 Kbps
Upstream1,175 Kbps
 
ADSL Settings
VPI/VCI0/38
TypePPPoA
ModulationG.992.5 Annex A
Latency typeFast
Noise margin (Down/Up)14.3 dB / 5.8 dB
Line attenuation (Down/Up)46.0 dB / 27.2 dB
Output power (Down/Up)5.5 dBm / 1.7 dBm
Loss of Framing (Local/Remote)0 / 0
Loss of Signal (Local/Remote)0 / 0
Loss of Power (Local/Remote)0 / 0
FEC Errors (Down/Up)0 / 0
CRC Errors (Down/Up)36078 / 0
HEC Errors (Down/Up)6368651 / 0
Error Seconds (Local/Remote)25360 / 0

 

My phone line has the capacity of up to 8 Mb, I am 1 mile away from the exchange.

 

I am using a BT Home Hub 2.0.

 

If someone could help it would be appreciated!

 

If any further information is required to diagnose the issue, please advise!

 


 

Cheers


D

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Distinguished Sage
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Message 2 of 13

Re: Oh so slow...

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Hi welcome
your connection time is very low have you been restarting your hub to try to increase your speed if you have then please stop as that can have an adverse effect on your connection

your noise margin is high at 14db the normal default is 6db once that improves then your speed will increase
try the suggestions below
also post the full results from http://speedtester.bt.com/

or http://bt.custhelp.com/app/answers/detail/a_id/9354/c/346,4740,5520 and post the results .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397

Then someone here may be able to help and offer more advice.

This is a customer to customer self help forum the only BT presence here are the forum moderators
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Beginner
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Message 3 of 13

Re: Oh so slow...

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Hi,

 

Thanks for your prompt reply.

 

I restarted the Hub yesterday to see if it made a difference... I will not do it again.

 

Tried the test call option 2, heard nothing as described.

 

I have run the test again full results as follows:

 

FAQ

Results Image not loaded

Test1 comprises of two tests

1. Best Effort Test:  -provides background information.

 Download  Speed
 3045 Kbps
  
0 Kbps4000 Kbps
Max Achievable Speed

 

 Download speedachieved during the test was - 3045 Kbps
 For your connection, the acceptable range of speeds is 1200-4000 Kbps.
 Additional Information:
 Your DSL Connection Rate :3763 Kbps(DOWN-STREAM), 1155 Kbps(UP-STREAM)
 IP Profile for your line is - 3319 Kbps


2. Upstream Test:  -provides background information.

 Upload Speed
 947 Kbps
  
0 Kbps1155 Kbps
Max Achievable Speed

 

>Upload speed achieved during the test was - 947 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 1155 Kbps

 

Cheers,

 

D

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Message 4 of 13

Re: Oh so slow...

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according to you attenuation you are about 3.3km line length from the exchange and with your modulation you are on adsl2+ up to 20mb however due to your line length the likely speed is about 6.5/7mb



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Message 5 of 13

Re: Oh so slow...

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you connection time shows 3+ days so reset must be further back than you think.

 

are you conencted to the master or better the test socket?  do you have other sockets apart from the master?



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Message 6 of 13

Re: Oh so slow...

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Ah perhaps it was reset on Thursday or Friday..

 

I  am connected via the test socket, there is 3 sockets in total in the house, the master is not used for anything, the test for broadband and the phone line throught the home hub, and there is another socket used for an additional phone. 

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Message 7 of 13

Re: Oh so slow...

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as you are already connected to the test socket the other sockets are not working.  You now have 3+ days solid connection so I would contact the mods andrequest your noise margin is reset to 6db which is normal.  This should increase your speed to 6/7mb  http://bt.custhelp.com/app/contact_email/c/4951




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Message 8 of 13

Re: Oh so slow...

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Thanks for the link, i have emailed and requested that setting to be adjusted, and to review all other settings! Once that has been completed i will conduct another test and hope that it works!

 

Thanks for your help.

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Message 9 of 13

Re: Oh so slow...

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can take 2/3 days for mods to get back to you



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Message 10 of 13

Re: Oh so slow...

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Hi,

 

My settings have been adjusted and just after confirmation in regards to the new ones, and if the speed seems better!

 

My ADSL settings are:

Line stateConnected
Connection time1 days, 23:21:18
Downstream4,519 Kbps
Upstream1,171 Kbps
 
ADSL Settings
VPI/VCI0/38
TypePPPoA
ModulationG.992.5 Annex A
Latency typeFast
Noise margin (Down/Up)7.2 dB / 5.6 dB
Line attenuation (Down/Up)45.7 dB / 27.2 dB
Output power (Down/Up)7.4 dBm / 1.7 dBm
Loss of Framing (Local/Remote)0 / 0
Loss of Signal (Local/Remote)0 / 0
Loss of Power (Local/Remote)0 / 0
FEC Errors (Down/Up)0 / 0
CRC Errors (Down/Up)17206 / 0
HEC Errors (Down/Up)570017 / 0
Error Seconds (Local/Remote)7343 / 0

 

And i have run http://www.speedtester.bt.com/ again the results as follows:

 

Results Image not loaded

Test1 comprises of two tests

1. Best Effort Test:  -provides background information.

 Download  Speed
 3268 Kbps
  
0 Kbps4000 Kbps
Max Achievable Speed

 

 Download speedachieved during the test was - 3268 Kbps
 For your connection, the acceptable range of speeds is 1200-4000 Kbps.
 Additional Information:
 Your DSL Connection Rate :4519 Kbps(DOWN-STREAM), 1171 Kbps(UP-STREAM)
 IP Profile for your line is - 3986 Kbps


2. Upstream Test:  -provides background information.

 Upload Speed
 830 Kbps
  
0 Kbps1171 Kbps
Max Achievable Speed

 

>Upload speed achieved during the test was - 830 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 1171 Kbps

 

Does this seem acceptable to you? I appreciate your help 🙂

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