For the last week or two our BT Hub has been disconnecting and reconnecting whenever it feels like it, and has also occasionally run at very low speeds.
I've noticed that many people seem to have had this problem, but I'll give you some info on my setup and what I've seen happen.
I remember when I 'upgraded' from the old speedtouch modem (about 2mb) to the hub (about 4mb), and the speedtouch doing a similar thing until the hub was installed - disconnecting and reconnecting at will.
Iit's happening to so many people I can't believe it's individual issues. Firmware? Bad update? Exchange problem/maintenance?
Any help would be gladly recieved, especially from those who've posted about similar problems. How did you get it sorted?
Thanks in advance.
Just as I finished typing my reply and pressed 'Post' the blasted connection disconnected again. As indeed it did when I tried to respond to the customer services survey. Even more annoyingly, everything I typed disappeared - as did my responses to the survey!
And it disconnected when I registered. It was second time lucky with that one!!
This is CRAZY and BT must try and find a permanent solution.
Have now typed this offline, just in case....
For the record, I am on wireless, never download music or video but do google a lot.
I have had two Type A hubs and last week was sent a Type B. It disconnected within an hour of setting up but worked fine over the weekend with not one, to my knowledge, disconnect.
Since Monday though, it has been driving me nuts with frequent disconnects though I have not been able to work out a pattern.
Can I just say though that I have no plans to leave BT as, in general, I have been happy with the service, but this is plainly NOT good and a solution MUST be found.
post up yer Router stats. Is there any Noice on your Line. When using phone can u here a crackling sound?