I had an old master socket (Not NTE5) and extension socket in the bedroom go intermittently noisy.
Reported to BT and they couldn't find the fault and just changed the master socket to an NTE5.
Line still intermittently noisy so use the test socket to confirm the noise is back towards the exchange.
Report again to BT and the same engineer comes out and finds no noise. The engineer then tests the wiring to the bedroom extension and says it test low insulation and leaves. Later I get a £199 charge for a fault on my own wiring. Very sneaky.
I used to be an engineer and in my day if the above scenario happened we had to leave a guarantee card for the extension wiring covering faults for 12 months. So my question is:-
Does anyone know if this still applies?
I'm also going to raise a complaint as the fault was subsequently fixed by an engineer in the green cabinet.
Thanks in advance.