I have today just rejoined BT for broadband and landline.
I have tried to add call management functions to the landline but the BT website is defaulting to the account number I had 6 months ago.
How can I ensure my new account number is the default and can my ‘old’ account number be deleted?
Hi @sbrodie thanks for your post and if you have a chat with the Billing Live Chat Team they will be able to update the account details on your MyBT so that only your current account number is listed.
Thank you @JohnC2 .
The link you’ve provided is for a sales team and isn’t a “live chat”. The contact form on the webpage asks which device or plan I plan on purchasing. I only need my “MyBT” updated.
Thanks for posting. I'm sorry the link didn't work. I can help. I'll drop you a private message now so you can get in touch.