Hello and hope someone can help!
We live in an upstairs which has an old BT Wire entering the top floor bay window. It comes from a pole outside and touches the top of the window. There's no give in it and attaches to the wall.
Inside the house, there's a black wire through the wooden windowframe itself which leads to an old GPO box.
We are getting new windows and can't find anyone at BT who can help after phoning several numbers. Can anyone help, come to take the wire away etc?
As long as you are sure that you no longer require the wire/cable for your or any neighbours phone you should contact Openreach and ask them to remove their old wires. Call 0800 783 2023 (choose option 1).