We have a redundant telephone line attached to our house which I'd like removing. When the newer line was installed last year, the engineer told us someone would come back to remove the old one. This hasn't happened and when I spoke to an openreach engineer today, they refused to remove it and suggested I cut it myself. I'm not happy to do this, does anyone know what to do next? It seems strange to me that Openreach won't take responsibility.
Thank you.
