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The BTVision Box is silver/grey - have you ordered that by mistake?
Very intrigued by this now. What has he been sent? It is grey but bigger than a youview box?
Buz, could you take a picture of the box you have been sent. Or could you post any model numbers that are written on it.
I got the older BT Humax Youview box delivered the day. One that looks like the retail box and although the remote control seems ok its not as good as the one with the retail box that I also have.
Remore for BT Youview box was all working fine untill I set up the remore to control the TV in living room now the volume buttons on the BT remote has stoped working. Retail Youview remote still works fine.
The older box as I said I got the day. I'm also still using the Home Hub 3. I put my retail You view box in my bedroom and both boxes are work with the extra channels. I also tried more remote codes and got the volume buttons to work. BT rermote works turns up the sound on the TV were as the retail Youview remote turned the box sounds up and down.
This is annoying. I only got my youview box in september. I wish I had waited and perhaps got one of these new ones.