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Buz
Aspiring Contributor
461 Views
Message 11 of 14

Re: Older version of Youveiw box delivered

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This is the one I have been sent. But I was sent document showing the Model as above in an earlier post.youview box                                                                                                                                                                      

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DaveBaines
Aspiring Expert
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Message 12 of 14

Re: Older version of Youveiw box delivered

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@Buz wrote:

 

This is the one I have been sent. But I was sent document showing the Model as above in an earlier post.youview box                                                                                                                                                                      


I would imagine that BT simply keep sending the old box until they are out of stock and will then start sending the new box. Bit annoying for you though as the new box is apparently faster and quieter.

 

 

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Steve_M
BT TV Expert
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Message 13 of 14

Re: Older version of Youveiw box delivered

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I think the new box is still in a Pilot rollout stage.

 

Steve

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SeanD
Community Manager
Community Manager
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Message 14 of 14

Re: Older version of Youveiw box delivered

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Hi Buz, 

 

Welcome to the forum.  Really sorry that you have not received the box you were expecting.

 

I would like to look into this for you and would appreciate some more information.  Can you please drop me an email?  You will find my contact link under the 'About me' section of my profile, just click on my username (SeanD).  I will need your account details.

 

Can you confirm that it was an advisor that confirmed you would get the new YouView box?  What documentation did you receive indicating that you would receive the new box?

 

As Steve has pointed out this box is still within pilot roll out so I am keen to find out what has gone wrong here.

 

Cheers

Sean 

 

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