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Newbie
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Message 1 of 3

On Solution is take issue to Ombudsman Services: Communications

 BT in 8 weeks has provided the lowest customer service experience, with no resolve in sight. 

The only way is to place formal complaints with legal team. 

No customer service adviser contact,  Nick Lane should be ashamed of the service standards of his teams. It is shocking to think that a customer like myself has been pushed from pillar to post, with endless calls just for a basic provision of the modern world.  

If you need to complain please find the link below, 

https://www.ombudsman-services.org/sectors/communications

 

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Distinguished Sage
Distinguished Sage
711 Views
Message 2 of 3

Re: On Solution is take issue to Ombudsman Services: Communications

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
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Message 3 of 3

Re: On Solution is take issue to Ombudsman Services: Communications

Hi Flacketts

Welcome to the community.

Sorry to hear you have had such a poor customer experience, if you can expand on what actually happened maybe the community can help or failing that we can investigate further for you.

Thanks

Stuart

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