We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
BT in 8 weeks has provided the lowest customer service experience, with no resolve in sight.
The only way is to place formal complaints with legal team.
No customer service adviser contact, Nick Lane should be ashamed of the service standards of his teams. It is shocking to think that a customer like myself has been pushed from pillar to post, with endless calls just for a basic provision of the modern world.
If you need to complain please find the link below,
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.