We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
Upgraded from a problem free HH5 ( infinity 2 ) to the smart hub 6 lasted about 2 months then all 2.4ghz lost connections ,can't option IP address , but iPad and iPhone worked but took ages to connect , reset made no difference.
got replacement all was fine as soon as it was connected , this lasted about 3 months now this one went the same , got my 3rd this week but this time it's the same , if I reboot it worked for about 1hour .
Also each morning the BT to box has lost the internet connection ( wired connections ) and my PC , a reboot gets them going but still no wifi.
After hours waiting and eventually talking to technical help we changed 2.4 channel but this also made no difference , so they are sending me a HH5 , I sent my original back , but I know have three HH6 and I tried my original one which is working ok been on for two hours so far , I'm convinced the thing must be getting too warm and something is failing , how come some get no 5ghz
when mine works on all three.
Anyway the service is shocking I will not be renewing with BT , the HH6 is not fit for purpose .
Whilst I agree that the HH6 is a total disaster, I can't help but wonder why you changed from a problem free HH5.
I believed the hype on TV of it being brilliant and getting wifi while in the garden , it was free also !