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Beginner
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Message 1 of 22

One device no internet but connected to home hub 5. All others ok

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Since upgrading to fibre broadband and a hub5 all devices and laptops work very well except one windows7 laptop. It connects to network but says no internet access. I can get internet access on it if I go to other wifi's including btwifi-withfon through our hub5 but not when I connect to our own network, I have rest my laptop back to factory, reinstalled windows. But nothing seems to change this. Can you help me with settings in the hind hub manager to allow this one laptop internet access through the hub
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Distinguished Sage
Distinguished Sage
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Message 2 of 22

Re: One device no internet but connected to home hub 5. All others ok

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It could be that your computer has IPv6 selected. Try disconnecting it as follows:

Select Start

In the search field type.ncpa.cpl and press enter.

In the new window right click on your wireless network connection and select properties

In “This connection uses the following items” section remove the tick beside Internet Protocol Version 6 (TCP/IPv6) then press OK

Left click on Internet Protocol IPv4, click properties . Check the options to obtain IP address and DNS server address automatically.

Once done try and connect to internet.

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Beginner
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Message 3 of 22

Re: One device no internet but connected to home hub 5. All others ok

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Thanks. Have tried disabling IPv6 now but it didn't work. Thanks for helping though. So far I have tried;
Reset hub to factory
Cleared flushed DNS IP netsh
Reinstalled windows and reset laptop to factory default (2010)
In Control panel. Tried automatically select proxy settings both ways.
Full scan Microsoft security essentials ok
Full scan AVG full version ok
Tried enabling port clamping in the home hub then back to off
Checked laptop is not excluded through home hub
Have looked at port forwarding for the laptop but not enabled it as do not know what should be enabled
Don't seem to be getting anywhere.
Help!
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Distinguished Sage
Distinguished Sage
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Message 4 of 22

Re: One device no internet but connected to home hub 5. All others ok

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Have you checked the firewall settings on AVG.

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Beginner
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Message 5 of 22

Re: One device no internet but connected to home hub 5. All others ok

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Yes. Deleted avg and tried. Plus the BT desktop help disables it during its tests. This help program can't help and windows trouble shooter gives cannot automatically detect this network proxy settings. I have tried with em them set to detect automaticalky and also not checked

Ta
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Distinguished Sage
Distinguished Sage
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Message 6 of 22

Re: One device no internet but connected to home hub 5. All others ok

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Uninstall BTDesktop Help then try and connect.

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Distinguished Sage
Distinguished Sage
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Message 7 of 22

Re: One device no internet but connected to home hub 5. All others ok

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It's quite possibly BT Desktop help that is causing the problem. Un-install it and see if that helps, you don't need it.

 

Snap!!!

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Beginner
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Message 8 of 22

Re: One device no internet but connected to home hub 5. All others ok

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Fair enough buy had the problem before I ever hreatd of BT help. Only put it on for this issue. Bit of a doc all this isn't it
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Distinguished Sage
Distinguished Sage
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Message 9 of 22

Re: One device no internet but connected to home hub 5. All others ok

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What make and model of computer?

 

Are you connecting by wireless or wired?

 

Have you checked that the Network card drivers are up to date? Use the manufacturer's website to check and not Windows which can be out of date.

 

If you still have a problem try starting your computer in safe mode with networking to see if it connects. That should rule out any software issues on the computer.

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Distinguished Sage
Distinguished Sage
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Message 10 of 22

Re: One device no internet but connected to home hub 5. All others ok

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Are you sure you haven't blocked your laptop in the Hub? If you factory reset it by pressing in the recessed button until the lights flash it will clear any configs you might have made.

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