I have dealt with many companies over the years and BT over the last month have been by far the worst. Shockingly bad.
I'll try keep this brief in bullet points.
I don't know how BT thinks it can get away with treating its customers like this - absolutely furious! Been lied to so many times, I have no idea when/if my broadband will ever be activated.
Anyone have any ideas what avenue I should go down to get this resolved? I can't call their call centre again as they don't give you any realy answers and just try to decieve you in order to get you off the phone.
BT Retail do not provide or maintain the external network. This is done by Openreach (A BT Group Business) who work for all Service Providers apart from Virgin Media. BT Retail do not get any special treatment.
If there is an issue with the cabinets or the network, then Openreach will be dealing, and will give BT Retail, and all of the other Service Providers that use the Openreach cabinets and external network.
For instance, if the cabinet has been incorrectly installed, or the tie cables between the normal cabinet and the fibre cabinets have been wrongly wired, then this can take a very long time to fix, and may involve bringing back the original installation contractor.
I assume that your phone line is working?
You may be able to order standard BT Broadband, as that comes from the exchange, then upgrade to BT Infinity when Openreach fix the cabinet.
Remember, other providers will be waiting on this as well.