I've been having a lot of back and forth with BT over the past few months as our connection has been flakey at best. I've had an engineer out to look, and apparently he changed some bits in the cab and was told this should resolve our issues. They also sent me a HH3 as we still had the 2.0, and still we get disconnections/percievably slow speed (due to the errors we're getting no doubt).
As you can see from the line stats, it's not pretty. Any idea what needs to happen with this? I was told in my last conversation with the call centre that the noise margin has now been set to 6dB, but considering it's never at that (99% of the time i check it's lower, and considerably lower in the evenings when we get the majority of disconnections), I'm at a complete loss. Also they seem reluctant to send another engineer out.
ADSL Line Status
|Connection time:||0 day, 13:19:43|
|Modulation:||G.992.5 Annex A|
|Noise margin (Down/Up):||4.6 dB / 6.1 dB|
|Line attenuation (Down/Up):||31.0 dB / 18.7 dB|
|Output power (Down/Up):||0.0 dBm / 12.6 dBm|
|FEC Events (Down/Up):||205861481 / 162100|
|CRC Events (Down/Up):||311908 / 1985|
|Loss of Framing (Local/Remote):||0 / 0|
|Loss of Signal (Local/Remote):||0 / 0|
|Loss of Power (Local/Remote):||0 / 0|
|Loss of Link (Remote):||0|
|HEC Errors (Down/Up):||766171 / 6963|
|Error Seconds (Local/Remote):||0 / 667|
The quiet line test has been done a fair few times, but due to us only having wireless phones here (and haven't got a wired one available to borrow for it) there's always a bit of noise.
I've had it connected to the test socket for a few weeks, and no difference (we have the line straight into the box, no other lines off it).
I'll check out that link, cheers.
As for reporting the a line fault, it puts me into a loop then kicks me off (as we're calling from the line in question) saying the line needs to be free to do the test... Reluctant to phone from mobile as I can imagine it'll cost a bomb!
reported and have an engi coming tomorrow. really hpoe they finally sort this as it's been going on for months!
well, engi said (as did the previous one) that our line is decent quality, but on that thing that can tell you where breaks/joints are, he said there was something a few hundred meters away, which usually they wouldn't be concerned with. anyway, he said he'd check the cab but didn't think it was line related and directed me to list it as a broadband fault, and request a broadband engineer to come have a look.
since he went off to do his thing at the cab, it's dropping every 20 mins or so (so no different). back on the phone it is then....
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