Reported fault Tuesday May 24 after a real struggle to get thro to India and then understand him. Eventually he told me the fault was close to my property, not my fault therefore no charge and fault would be repaired before 5 pm Friday May 27. At 3.30 on the 27th engineer turned up (why do they always arrive just before the deadline. He said the fault was at the exchange and he could fix it - alas he could not fix it and when I said ithe fault was near the house and I showed him the BT underground unit (now getting towards 5 pm and I suspect knocking off time) he said he was not qualified to investigate further. BT then infomed me via website that engineer would call today Sat 28th May before 5 pm - guess what now 5 pm and no engineer and no phone call, so where do I go from here.