Not sure if anyone can help, moved into a house with existing phone line.
I have been trying to Get broadband connected for the last 6 weeks and am now at my wits end. I am fobbed off on a near daily basis by very nice BT customer service people.
But all I get is further updates further days apart. A complaint has been raised for all the good that did!! In fact that has made no difference at all. The problem lies with Openreach apparently but no one can ever talk to them. Thank
People promise to phone back and never do, I occasionally get a ‘no reply’ text. Then I have to hang on for at least an hour on most occasions to get further updates.
Has anyone got any help or advice they can offer? I have 2 exams to take and have struggled to study for them with no internet.
If there is an existing working phone line, then that would belong to another account holder, so unless they agree to have the line taken over, there is not much you can do, as you cannot transfer an account from one person to another.
Do you know who is paying for the phone line? Is there dial tone on it?
The phone line is fine and I have taken over payment for it. My issue is one of broadband and getting that up and running. Its been 6 or 7 weeks of false promises and still no broadband
@Cp4 wrote:
The phone line is fine and I have taken over payment for it. My issue is one of broadband and getting that up and running. Its been 6 or 7 weeks of false promises and still no broadband
So have you are now the account holder, and have been issues with a new phone number from BT Retail, is that correct?
Enter your phone number into this form and display the results here, but edit out your phone number before you post the results.
@Cp4 wrote:
Thank you so much. BR are really nice and say all the right things, but it’s never resolved and no one seems to know what the problem is
Cx
If you want help, then please provide the information requested and please keep to this thread. Thanks.
Enter your phone number into this form and display the results here, but edit out your phone number before you post the results.
80 | 61 | 20 | 16.5 | 55 | Available | Available | -- |
80 | 55.2 | 20 | 14.4 | 45 | Available | Available | -- |
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Up to 9 | -- | 7.5 to 10.5 | Available | Available | -- |
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Up to 6 | -- | 5 to 7 | Available | Available | -- |
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The premise/line is associated with exchange which is NOT part of current fibre priority programme.
The premise/line is associated with exchange where WLR is not withdrawn.
The premise/line is associated with exchange where SOADSL service is restricted.
FTTP is not available.
For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.
Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
The Stop Sale date for IPstream is from 31 Oct 2013. The Formal Retirement date for IPstream is from 30 Jun 2014.
If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service
In order to be eligible for handback, dow