No. The engineer said in the old days he would have gone up and cut it back himself but they are not allowed to now.
I thought that might be the case.....when the engineer fitted a new drop line to my property, instead of climbing up 10 feet up a ladder against the pole, he had to wait for a cherry picker and operator to turn up..........
Hopefully your problems have now been sorted.......
Ok looks like you've identified the problem that you mentioned here:
"2. One of the moderators helping us (Neil) had identified a problem (the reason for this visit) which the engineers could not find today."
You should be able to get max upload but you're only getting 1.8
What product are you on Infinity 1 or Infinity 2?
When the broadband engineer left, everything seemed to be working ok and we had a download speed of about 38 (max possible is 40, so we were very pleased).
At a guess, the op is on Infinity 1..........
Yes, we are on Infinity 1.
Ray_Dorset - I'm a bit confused now - do you think we still have a problem? - if so what?
Still confused I'm afraid - why do you think we should be getting 10Mb upload? We were only ever promised a max of 2 when we placed our order for Infinity 1 - see extract from order below:
Your broadband speed
We estimate your download speed will be between 39Mb and 40Mb. We estimate your upload speed will be between 1.9Mb and 2Mb.
The speed test we have been running (BT Wholesale test) shows we are now getting 1.8 upload (was 0.2 before the engineer reset it earlier today).