We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
tmpogeorge said. "If you can get someone to resolve this it would be great."
I am only a customer like you so I cannot help you to resolve this.
I can move mine from 1 onwards but that's no help to you.
I doubt whether reporting to customer service will help, ? if they will know what your talking about.
Like others posting I find that my address book in My Bt has disappeared, and in Recent Usage numbers only are shown not the names of people I have called despite having address book and named callers in recent usage for at least 10 years.
Any help as to how I can fix this problem please
I can't even find the address book to assign a name to a number. Would someone please tell me where I should find it?
Thank you for the link. However when I go there, I see a list of numbers and their 'nicknames', but when I click on the nickname, it asks me to log in (again!), and then tells me the page is not available ! And so I go round i loops !!
Many thanks for your email,as if by magic I am now able to access my address book but I am still unable to change recent usage phone numbers into a list of names I can recognise.
Thanks again for help recovering address book which has been missing for months,just hope help is available for other problem.
Hi Keith after reading this thread I checked My BT and there is no longer an address book there,
Using your link to sign in there is but there is no way to add further names and T/NOs it reverts back to log-in, as previous poster said...
Well I simply got that link by logging into my recent usage and clicking on a recent call which then produced the address book screen.
On that screen there is an option to edit my existing address book. That is the link I posted on the forum, and it works for me, once I log in as prompted.