Online Bill Gone AWOL

[Anology]

Thanks for stopping by. This is a tale of woe if ever there was and noone at BT seems to want to do anything.

Last person I spoke to was a man in Glasgo and he told me ' to me you're just a voice on the end of the phone' and it 'wasn't down to him to sort it', so I told him to downgrade my internet to copper to try to save some money.

He took my email address and stuff like they do. Thought there really might be sommething in there today.

Checked and saw just the one message. **Edited by Mod**

So nothing really.

[Anology]

Hi JohnC2,

Thanks for the email.

Sounds positive and that's all good but

How do I contact you?

[Keith_Beddoe]

@Anology See this post https://community.bt.com/t5/Bills-Packages/Online-Bill-Gone-AWOL/m-p/1738471#M87873

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JohnC2

Moderator

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[Anology]

Is this right?

Your enquiry reference number: ***Edited by Mod***

[JohnC2]

Hi @Anology I've checked and we have received your form and will be in touch within the next 2 days. 

PS Best not to Post any reference numbers 😉

cheers

John

[Anology]

Thanks John I sure hope you can help.

All this is taking me to breaking point and then some.

BTW: If you could ask them to email me that would be best.

[Anology]

Nine months later and this issue still hasn't been resolved bt BT.

See screen grab

[JohnC2]

Hi @Anology Sorry you can't access your online account still.

We will be happy to help you get this fixed if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

[Anology]

YES! YES! YES! The bill is back. The bill is back. The Wicked Bill Is Back!

Thanks john.

[Anology]

Gone             Gone                       and                                         Then Some.

                                                       CALL OUT TO JOHN