I'm sorry the problem has returned. I've had a look in our email queue and it looks like we haven't received your details. I'd be happy to take a look at this for you. Please can you send me in your details using the "Contact The Mods" link found in my profile?
I'm not in this queeue 'cause I've been talking to a very nice BT man 'bout the problem.
He tells me it's my browser and he told me to downgrade my security and to use a non Microsoft browser.
I said I won't do that as IE11 is an integral part of the OS and anyways don't BT pages work with MS products....... and then he went all shy.
Guess I'll join the queuee as I've got no idea what any of my BT pages say.
I just tried the online form to join the queue - only problem is I don't know my account number and the form won't submit without it.
The online people would normally ask for account number.
Anyway, it should be on your BT Bill, or on your bank statement if you pay by Direct Debit.
I just found my account number under 'track an order'.
Please send me a link to 'contact the mods'.
Just checked your profile and there is not a link there.
And so I also checked message 13's profile - like you said - and there's no link there either.