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PaddyB
Moderator
Moderator
480 Views
Message 21 of 30

Re: Online Bill Gone AWOL

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Hi @Anology,

 

I'm sorry the problem has returned. I've had a look in our email queue and it looks like we haven't received your details. I'd be happy to take a look at this for you. Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

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Anology
Aspiring Expert
471 Views
Message 22 of 30

Re: Online Bill Gone AWOL

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Woman MadI'm not in this queeue 'cause I've been talking to a very nice BT man 'bout the problem.

 

He tells me it's my browser and he told me to downgrade my security and to use a non Microsoft browser.

 

I said I won't do that as IE11 is an integral part of the OS and anyways don't BT pages work with MS products....... and then he went all shy.

 

Guess I'll join the queuee as I've got no idea what any of my BT pages say.Woman Frustrated

 

 

 

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Anology
Aspiring Expert
469 Views
Message 23 of 30

Re: Online Bill Gone AWOL

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I just tried the online form to join the queue - only problem is I don't know my account number and the form won't submit without it.Woman Sad

 

 

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
460 Views
Message 24 of 30

Re: Online Bill Gone AWOL

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The online people would normally ask for account number.

 

Anyway, it should be on your BT Bill, or on your bank statement if you pay by Direct Debit.

 

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Anology
Aspiring Expert
450 Views
Message 25 of 30

Re: Online Bill Gone AWOL

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Cat Frustrated

 

He didn't ask for my account number.

 

I pay my bill in full each quarter.

 

So I'm all out.

 

 

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Anology
Aspiring Expert
425 Views
Message 26 of 30

Re: Online Bill Gone AWOL

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Hiya PaddyBSmiley Happy

 

I just found my account number under 'track an order'.

 

Please send me a link to 'contact the mods'.

 

Thankyou.

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DavidM
Moderator
Moderator
410 Views
Message 27 of 30

Re: Online Bill Gone AWOL

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Hi @Anology,

 

Thanks for posting. I’ve made the contact link available to you. If you check message 13 on this thread you’ll see how to access it.

 

Cheers

 

David

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Anology
Aspiring Expert
398 Views
Message 28 of 30

Re: Online Bill Gone AWOL

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Just checked your profile and there is not a link there.

 

And so I also checked message 13's profile - like you said - and there's no link there either.

 

 

 

 

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
393 Views
Message 29 of 30

Re: Online Bill Gone AWOL

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@Anology wrote:

Just checked your profile and there is not a link there.

 

And so I also checked message 13's profile - like you said - and there's no link there either.

 

 

 

 


It should look like the image show on this link.

 

Moderator contact link image

 

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NeilO
Moderator
Moderator
386 Views
Message 30 of 30

Re: Online Bill Gone AWOL

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@Anology Sorry about that. If you click on my username you'll get the link. 

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