Why is my online email is not reflecting when I have moved or opened a message on my phone?
Sometimes when I open my online email a large number of emails show as being unread when they aren't on my phone.
Are the account on phone and online setup as IMAP?
Is you phone set to sync with online account?
I'm not sure what the online email is set to - I access via a browser at email.bt.com. It is this web based email which isn't updating when I open an email on my phone.