Online gaming problems (BF4)

Ravenholm · ‎11-02-2014

Hi all i am having real problems trying to play online especially Battlefield 4, i pay this much for my BT infinity 2 broadband as gaming is my main hobby and i want a good service. I have done a Tracroute to easo.ea.com and to be honest the result is just pathetic.

Please someone help me sort this problem out.

C:\Users\Kaleef>tracert easo.ea.com

Tracing route to easo.ea.com [159.153.234.54]
over a maximum of 30 hops:

1     4 ms     3 ms    13 ms BThomehub.home [192.168.1.254]
2    16 ms    19 ms    16 ms 217.32.143.224
3    18 ms    15 ms    16 ms 217.32.144.14
4    18 ms    17 ms    18 ms 213.120.181.18
5    20 ms    18 ms    23 ms 217.41.169.67
6    19 ms    18 ms    20 ms 217.41.169.107
7     *       23 ms    24 ms acc1-xe-5-0-3.sf.21cn-ipp.bt.net [109.159.251.11
3]
8    27 ms    24 ms   118 ms core1-te0-5-0-7.ealing.ukcore.bt.net [109.159.25
1.21]
9    23 ms    21 ms    22 ms transit2-xe3-1-0.ealing.ukcore.bt.net [62.6.200.
183]
10    28 ms    27 ms    24 ms t2c4-xe-9-3-0-0.uk-eal.eu.bt.net [166.49.168.61]

11    26 ms    23 ms    25 ms xe-4-0-0.edge4.London2.Level3.net [212.187.201.1
25]
12     *        *        *     Request timed out.
13   275 ms   303 ms   305 ms ae-3-3.ebr1.Paris1.Level3.net [4.69.141.86]
14   222 ms   305 ms   203 ms ae-91-91.csw4.Paris1.Level3.net [4.69.161.90]
15   433 ms   305 ms   207 ms ae-92-92.ebr2.Paris1.Level3.net [4.69.161.105]
16   378 ms   303 ms   306 ms ae-44-44.ebr2.Washington1.Level3.net [4.69.137.6
2]
17   164 ms   101 ms   194 ms ae-82-82.csw3.Washington1.Level3.net [4.69.134.1
54]
18   418 ms   104 ms   502 ms ae-3-80.edge3.Washington1.Level3.net [4.69.149.1
45]
19   423 ms     *      235 ms EA-INC.edge3.Washington1.Level3.net [4.59.144.74
]
20   446 ms   311 ms   298 ms 159.153.93.2
21   429 ms   326 ms   217 ms 159.153.225.30
22   142 ms   105 ms   312 ms meav5-pub.pt.iad.ea.com [159.153.226.105]
23   481 ms   305 ms   415 ms easo.ea.com [159.153.234.54]

Trace complete.

C:\Users\Kaleef>

bartman1967 · ‎12-02-2014

Its out side BT's network, maybe they will get in touch with Level3 to see what going on. BTW which servers did you use, I was on BF4 last night (do every night) and had no massive spikes like that, but your are interleaved like my connection.

Good Luck......

What's slow about FTTC........DLM 😞

Ravenholm · ‎12-02-2014

Thanks for the reply bartman1967, you say it is outside BT's network but it is BT who supply me my Broadband so surely it's upto BT to resolve my problem? My mate on talk talk gets a better connection than me and pays total cost of £5 a month compared to my £26 just for my broadband?

gg30340 · ‎12-02-2014

@Ravenholm wrote:
Thanks for the reply bartman1967, you say it is outside BT's network but it is BT who supply me my Broadband so surely it's upto BT to resolve my problem? My mate on talk talk gets a better connection than me and pays total cost of £5 a month compared to my £26 just for my broadband?

How can BT be responsible for something outside their network. They are responsible to supply you a connection to the Internet and after that it is outwith their control.

See their Terms and Conditions

Broadband service terms (including BT Infinity)

These terms and conditions apply from 12 December 2013

What we provide

The service we provide consists of:

a high-speed internet access service available in a range of options and delivered over a BT compatible telephone line using traditional copper wiring, fibre optic cabling or a combination of both;

Ravenholm · ‎12-02-2014

Stop having a laugh it's not high speed internet access when it keeps grinding to a holt because of the majorly high pings so the connection isn't fit for purpose with the problems I am having.

gg30340 · ‎12-02-2014

Does it grind to a halt when using it normally or only when you play the BF4 game.

Ravenholm · ‎12-02-2014

I can be browsing and all of a sudden the web page won't load, so i test connection if i am wireless and comes back nothing wrong "is it a specific website i am trying to reach" then i refresh and it starts loading. i can be using youtube through an App (on tv, xbox one etc wired and wireless) and it just won't load the video or just stops, then i try a few times and it'll work fine again.

Gaming is a nightmare, same server on BF4 on ps4 or xbox one and same group of players, all is fine people dropping like flies or dying as they should then alll of a sudden bam empy clip after clip into someone and nothing, yet my mate on talk talk still plays fine... so not game or server?

gg30340 · ‎12-02-2014

If you have a general problem with your connection you may be fogging the issue by posting as you have, that it is a gaming problem. You should get the main problem sorted and the gaming will probably improve as well.

Ravenholm · ‎12-02-2014

I notice more problems with gaming than I do with general use, i just used them as an example of what my connection does occasionally. The problems I am having with gaming is a regular one, you can't tell me looking at my Traceroute to a gaming server that it should look that bad?

gg30340 · ‎12-02-2014

I am not telling you anything. I was only suggesting that if you have problems in general not to get side tracked thinking it was only a gaming problem. You would appear to be sure it is only a gaming problem so fair enough. Also, as I said, I can't see how BT can be responsible for problems outside their network.