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Beginner
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Message 1 of 4

Onlive streaming issues.

Im having problems when play games on onlive. The screen breaks uf for a few seconds.

 

Ive spoke to onlive and its come down to bt being fault. im loosing packet data on the downstream. here is the example I was given off the onlive tech...

 

Vince: well, ive gone back through the last few sessions. In some of your sessions, you have very short packet loss spikes

example:
8:22:49 plr 0.84%
8:24:09 plr 1.00%
8:25:35 plr 0.89%
8:27:09 plr 2.79%

 

Im at a lost and bt tech dont even know what the service is. can any one help me please?

 

Here are my router stats:

 

Connection information
Line state:Connected
Connection time:2 days, 09:45:34
Downstream:9,983 Kbps
Upstream:1,263 Kbps

  ADSL settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.5 Annex A
Latency type:Fast
Noise margin (Down/Up):4.5 dB / 5.0 dB
Line attenuation (Down/Up):42.5 dB / 24.5 dB
Output power (Down/Up):0.0 dBm / 12.6 dBm
FEC Events (Down/Up):0 / 0
CRC Events (Down/Up):75010 / 625
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
Loss of Link (Remote):0
HEC Errors (Down/Up):134264 / 586
Error Seconds (Local/Remote):0 / 365

 

 

 

 

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3 REPLIES 3
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Distinguished Sage
316 Views
Message 2 of 4

Re: Onlive streaming issues.

Hi I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 3 working days

They are a UK based BT specialist team who have a good record at getting problems solved

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Highlighted
Beginner
314 Views
Message 3 of 4

Re: Onlive streaming issues.

ok will do, i have resynce my line as the noise margin was a little low i havent tested it yet, but if it fails ill contact them.

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Highlighted
Beginner
268 Views
Message 4 of 4

Re: Onlive streaming issues.

i test it over the weekend and still nothing.

 

here are my stats i know connection time not long but the router crashed a few days ago...

 

ADSL Line Status

Connection information
Line state:Connected
Connection time:1 day, 19:08:07
Downstream:9,791 Kbps
Upstream:1,267 Kbps

  ADSL settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.5 Annex A
Latency type:Fast
Noise margin (Down/Up):6.1 dB / 5.3 dB
Line attenuation (Down/Up):42.5 dB / 24.5 dB
Output power (Down/Up):0.0 dBm / 12.6 dBm
FEC Events (Down/Up):0 / 0
CRC Events (Down/Up):66860 / 254
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
Loss of Link (Remote):0
HEC Errors (Down/Up):166008 / 275
Error Seconds (Local/Remote):0 / 163
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