I ordered an additional SIM last week, and it was delivered a couple of days later, last Friday. However, the order status still shows as Open, so I can't activate the SIM. The order was due to complete yesterday, but it's still sitting on Open. I tried talking to chat, and they just told me that I can't activate it when it's Open, and there's nothing they can do about the status of the order.
Anyone got any ideas what to do?
Solved! Go to Solution.
Open orders are a pain, trust me I have experienced a few. You just need the right person to help and send it to the right team.
I will ask a mod to come and help, watch for them posting.
I'll be able to help get that order closed off. Please can you send me in your details using the "Contact The Mods" link found in my profile?
Reference number is #180620-******
Thank you for confirming. There are a few cases ahead of you in the queue and we'll reply as soon as we can.
Hi @pete_S Thanks for sending over your details. I've checked and the order is stuck so I have had to raise a fault to get our systems team to get the order moved on towards completion.
Thanks John. As you say, it's still stuck at Open, so I'm keen to get this sorted asap so that I can activate the SIM.
Thanks for your help
John, I’ve got exactly the same problem. I did get the mobile chat team to activate my SIM, but the order being stuck means I can’t make any other changes to my account. Can you help get it closed, please? Thanks.