Open order stopping SIM activation

[pete_S]

I ordered an additional SIM last week, and it was delivered a couple of days later, last Friday.  However, the order status still shows as Open, so I can't activate the SIM.  The order was due to complete yesterday, but it's still sitting on Open.  I tried talking to chat, and they just told me that I can't activate it when it's Open, and there's nothing they can do about the status of the order.

Anyone got any ideas what to do?

[Dean007]

Hi @pete_S

Open orders are a pain, trust me I have experienced a few. You just need the right person to help and send it to the right team.

I will ask a mod to come and help, watch for them posting.

[pete_S]

Thanks Dean

[PaddyB]

Hi @pete_S,

I'll be able to help get that order closed off. Please can you send me in your details using the "Contact The Mods" link found in my profile?

Thanks

PaddyB

[pete_S]

Thanks Paddy - post on its way

[pete_S]

Reference number is #180620-******

[PaddyB]

Hi @pete_S,

Thank you for confirming. There are a few cases ahead of you in the queue and we'll reply as soon as we can.

Thanks

PaddyB

[JohnC2]

Hi @pete_S Thanks for sending over your details. I've checked and the order is stuck so I have had to raise a fault to get our systems team to get the order moved on towards completion. 

Cheers
John

[pete_S]

Thanks John.  As you say, it's still stuck at Open, so I'm keen to get this sorted asap so that I can activate the SIM.  

Thanks for your help

Peter

[Seamaster]

John, I’ve got exactly the same problem. I did get the mobile chat team to activate my SIM, but the order being stuck means I can’t make any other changes to my account. Can you help get it closed, please? Thanks.