Open order stopping SIM activation

[Dean007]

@Seamaster

I’ve asked a mod to come and help as they don’t watch every post.  

[Seamaster]

Thanks, Dean. 

[DanielS]

Hi @Seamaster,

We can certainly help you. To get in touch with us, click on my user name and then copy and paste the link under "Moderation Team Email Address" into your browser.  Complete that form and we'll get back in touch with you.

Thanks

DanielS

[Seamaster]

Thanks, Daniel. Done. Much appreciated. 

[pete_S]

Ah, interesting that you got the Sim activated in the mean time.  How did you go aboit that?  Mods, is this something I could get done whilst you sort out the order.  I've had the SIM a week now but can't activate it....

thanks for the help

[Dean007]

@pete_S

It will depend on why the order got stuck, in most cases it gets sent to the connection team to push it through. But if they mods can do anything to get it done sooner they will Pete. 

[pete_S]

How can I move this forwards - it's 2 weeks now and still the order is stuck open and the SIM can't be activated - getting frustrated ....

[Dean007]

Hi @pete_S

The last I can see if that one of the moderators raised a fault. Lets ask a mod back to see whats happening... wait for them to post. 

[pete_S]

Thanks Dean.  It looks like the order was closed a few mins ago and I can now try and activate the SIM.  Your last nudge seems to have worked.  

Thanks for your help

pete S

[Dean007]

@pete_S

Well you should be all set now. I have my fingers and toes crossed