An order that was cancelled in October 2020 is still preventing my elderly mother from accessing her account online and renegotiating her BT Sport contract meaning she is being overcharged every month. Numerous calls to BT have been made, hours wasted waiting for someone to answer the phone to then be passed between departments like a ping pong ball, promises that the problem will be sorted to no avail, call backs never received and I'm mysteriously 'cut off' when difficult questions are asked. So disappointing for a 'telecommunications company'?! As my blood pressure rises does anyone have any idea how I can sort this out?
