An order that was cancelled in October 2020 is still preventing my elderly mother from accessing her account online and renegotiating her BT Sport contract meaning she is being overcharged every month. Numerous calls to BT have been made, hours wasted waiting for someone to answer the phone to then be passed between departments like a ping pong ball, promises that the problem will be sorted to no avail, call backs never received and I'm mysteriously 'cut off' when difficult questions are asked. So disappointing for a 'telecommunications company'?! As my blood pressure rises does anyone have any idea how I can sort this out?
Hi @Iamsodonewith----, welcome to the forum and thanks for posting. Sorry that an open order is stopping your mother from sorting out a new deal for the sport. I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to help get this order closed.
That would be great John. I have replied to your private message. The order in question does say closed on my Mother's account but whenever I try and speak to anyone in customer services they still can't access her account and I'm told it isn't?! I'm often transferred from employee to employee or the line 'mysteriously' goes dead?