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gronsd1
Beginner

on ‎21-11-2020 21h09

1,138 Views
Message 1 of 3

Open reach box not working

I’m in a new build and open reach we’re out a few days ago installing the line etc, I think it’s an FTTP box, he told me the PON light would stop flashing within 24 hours but it’s been 3 days and it’s still flashing. The LOS isn’t on either. I’ve contacted BT and they said they can’t do anything until it stops flashing. Any ideas what to do???😭

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2 REPLIES 2
imjolly
Distinguished Sage
Distinguished Sage

on ‎21-11-2020 21h11

1,136 Views
Message 2 of 3

Re: Open reach box not working

Did you phone the FTTP 08005874787



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licquorice
Distinguished Sage
Distinguished Sage

on ‎22-11-2020 12h10

1,101 Views
Message 3 of 3

Re: Open reach box not working

The LOS light doesn't want to be on, LOS means Loss Of Signal and means the fibre is disconnected. Flashing PON means your service hasn't been activated.

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