Since the beginning of October i had requested broadband to be installed in my new property which i had moved in.
BT created an appointment for us 4 weeks later. When the day comes i receive a phone call saying they had to cancel the appt. due to technical issues. They rescheduled for 2 weeks later, when someone from Open Reach was supposed to be here from 8am-1pm. He never calls and when i called him (i had a text from Open Reach giving me the engineer's details) he says he will be there soon. He arrived at 3.10pm stays for 5 minutes and says "oh there is no underground cable (or something like that) and i cannot install the line as there is no way i am climbing on the pole. It is dangerous for me as it is hollow! (The 4 houses that are surrounding us have their broadband installed that way by the way!) He advised calling BT and asking them to install a new pole in the neighbourhood!!
I call BT they apologise say they will send an engineer (they insist that the next person who would show up would be happy to climb the pole!). A week later on our appointment day we waited until 1pm no one showed up. We call BT they apologise saying it that the appointment was not clearly communicated from BT to Open Reach's system!!!!!!
A few days later (that was yesterday) we were supposed to have an appointment. As i didn't want to spend the whole day waiting aimlessly i called BT (i waited 52 minutes to get through) asking them whether our appointment would go through. They apologised (!!!!!!!!!) saying that the appointment is now due for tomorrow (20th November) and it was registered on the system that they had contacted me about the rescheduling (this never happened!)
They have also promised me a mobile wifi router which they have NEVER sent out and a refund for the mobile router i had to order myself (credit note never came through!)
WHAT IS GOING ON ?! ?! ?!
