Openreach Database Error??

[neilfrazerlx]

I'm Trying to Purchase a FTTP Fiber Package. Every property in the street is showing as FTTP is availiable except the house that I am about to Purchase. I'm guessing that the house hasnt had a landline for some time as it was a rental property so the Openreach Database hasnt updated or something.  Any advice on how I go about getting this sorted??

[Keith_Beddoe]

@neilfrazerlx 

A first step would be to place an order for a landline, that would update the Openreach database and show availability, once the line is active.

You can place an order for a phone line on this page.

https://www.bt.com/landline/deals

Your address would have to be correct on the Royal Mail Postcode Database.

If the address doesn't appear properly when you enter the postcode, there is a section underneath where you can manually enter the address.  This will raise the order with the address showing as bronze and it will prompt Openreach to carry out a survey to confirm the routing.

[neilfrazerlx]

And then cancel the order so I’m not paying for a phone line I don’t want?

[neilfrazerlx]

Also, thanks for your quick and helpful response 

[imjolly]

You need a phone line even though you intend to get FTTP even if you don't use the connection for phoning

[neilfrazerlx]

Sorry, please excuse my ignorance. I don’t necessarily want to have a BT broadband contract if I have to commit to a £20 a month landline that I dont want just to get openreach to update their database and then change to a broadband contract am I not then committed to BT broadband for at least a year? This isn’t my first run in with openreach sadly.

[pippincp]

Find another FTTP provider in your area and order the service from them. They don't use the BTWholesale checker.

BTW you may have to order a phone line from them first.😊

[imjolly]

The broadband package incorporates the cost of line rental even if you don't use the landline. If this is your first broadband package then it is standard  and try google for more information

[pippincp]

I really love people who go on about line rental as if it referred purely to a phone line. It doesn't. It is the line be it copper or fibre from the cab/aggregation node that comes to your house.

[neilfrazerlx]

Ok, fair point. but my point is why should I have to commit to a £20 a month line rental be it for a phone than I dont need just to get them to update the database so I can then actually order the Fast broadband package that I wanted in the first place and go through the process of then trying to get a good deal on the broadband when they me over a barrel because of the line rental... Surely in this day and age it should be easier than this...