I have had daily, multiple disconnects practically every day since upgrading to Infinity at the end of November 2013. The issue has been escalated to a proactive team in Newcastle.
There is a cable issue which needs replacing. The job has been booked in at least twice and Openreach apparently told Newcastle it was being changed last week. It wasn't and it still hasn't been done.
Is there anything I can do to get them to do this work? And is this something the Ombudsman should get involved with?
And, technically, how come I have been getting this wretched issue every day bar a handful of days, since the end of November 2013???!!
Obviously not at all happy.
Just got call from Openreach. Something about a rope being installed and the cable being changed tomorrow. I hope.
Still, they did have the courtesy to call me and keep me informed so obviously not as miffed. Just praying this problem is resolved though as it's driving me nuts. Okay, nuttier 😉